Order Status Request

To view the status of  your Concorde Collection orders, please fill in the fields below.
If you have just submitted your order online, please check back in 48 to 72 hours to retrieve your order status.
If you are unable to successfully view your order status, please contact customer service using our EMAIL INQUIRY FORM.
Order #:
- OR -
Web REF #:
- OR -
Zip Code:
How To Use the Order Status Lookup

For Security purposes you are required to provide two pieces of information pertaining to your order. One field from the first group and one field from the second group is required:

(1) Enter either an Order Number OR a web order Reference number.

(2) Enter the email address associated with that order OR your billing zip code.

Order #
Found on a printed invoice which you received in the mail or by contacting customer service.

Web REF#
Found on your order confirmation page or in your confirming email if you submitted your order ONLINE.  Please use the number at the end of your web order number - after the last hyphen.  For example, if your order number is DMCC-NET7-20080721172124-000000-34491, your Web REF# would be 34491.

The email address you used to login and submit your order.  If you saved your email confirmation, it would be the address it was sent to.

Billing Zip
The 5-digit zip code you submitted with your order. If you submitted a "Zip plus 4", please use only the first 5 numbers.

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