Click a topic below for more information:

FOR ALL ORDER STATUS & SHIPPING QUESTIONS:

You can find information about the status of your order submitted online, by phone, or by mail by using our ORDER STATUS LOOKUP.

You may also use our EMAIL INQUIRY FORM to contact customer service.

The toll free number for The Concorde Collection is:
1-800-276-8429


Our customer service staff is available 24 hours a day, 7 days a week to answer specific questions you may have about our jewelry, billing and payment options, and shipping. 


To check the status of your Concorde Collection order please click on the link below.

ORDER STATUS LOOKUP

Please note: If you have recently submitted your order online, it may take 48 to 72 hours to appear. You will need your order# and your billing zip code to use this form.


If you are not satisfied for any reason you may return or exchange your jewelry within sixty-days.

In order to receive a refund or exchange, the jewelry should be in its original condition when returned. The jewelry must not show signs of damage, wear or alteration.

RETURNS
To return your jewelry, please place your item along with the original packaging in your return container, including any jewelry box or pouch, along with a copy of the invoice to help us match it to your order. Your feedback is very important to us! Please let us know the reason for the return by writing your comments on the invoice.

REFUNDS
Please note that refunds do not include Shipping and Handling fees.

EXCHANGES
For an exchange, indicate on the invoice what you wish to exchange the jewelry for. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement jewelry. Be sure to include the jewelry item, name, number, and price. (You can get this information by adding the item to your website cart). Important: Please include your daytime phone number in case we have to contact you.

We recommend using USPS "Delivery Confirmation" or similar to track the delivery status of your package. Please mail your package to the following address:

The Concorde Collection
P.O. Box 8017
Aston, PA 19014

Please call us at 800-276-8429 or use our EMAIL INQUIRY FORM to contact us with any questions.


The Concorde Collection currently accepts credit card payment by VISA and MasterCard. If you prefer to pay by check or money order or would rather not order online, please download our PRINTABLE ORDER FORM which you can mail in with your payment.

To assist in completing the form it is helpful to add the items you wish to purchase to your Shopping Cart. The cart will display the item information needed to fill out the form.


www.ConcordeCollection.com is a secure website, using the latest encryption standards. Our site is secured with SSL by Geotrust powered by Digicert. You can click the lock icon in the address bar in your browser to verify security credentials. This is always a good idea when you browse any website.

We do not share your information with third party marketing firms, and you can always click remove me on our special offer emails if you do not wish to receive them in the future.


For ALL questions about the status of an existing order submitted by mail or online please use our ORDER STATUS LOOKUP.
You will need your order# and your billing zip code to use this form.

Concorde Collection Customer Service:

1-800-276-8429 (Toll Free) 


The mailing address is:

THE CONCORDE COLLECTION
P.O. Box 8017
Aston, PA 19014

For all questions pertaining to use of the Concorde Collection Website or if you believe you have submitted an order on the website that has errors in it or is a duplicate, please use our EMAIL INQUIRY FORM to ensure that your email is not mistakenly blocked as spam.

The page titled "Order Confirmation" is displayed after you have submitted your order. You may wish to print this page for your records. You will also receive a confirmation email. It is helpful to have this information available when contacting customer service.


Shipping and handling is $5.95 per item up to four items. For orders with five or more items, the maximum shipping & handling charge is $23.80.

Items
1
2
3
4 or more
Shipping
$ 5.95
$ 11.90
$17.85
$23.80

Normal delivery time is one to two weeks.  Our exclusive designs are crafted in limited quantities, on occasion certain items and ring sizes are on backorder, which will be indicated on the website. Items on backorder normally are ready to ship in 2-3 weeks, but in some cases due to delays in material & shipments, it could take up to 8 weeks.

Estimated delivery delays are posted on the website item page, or you can call our toll free customer service number 800-276-8429 for current stock information. 



Pennsylvania residents will have 6% sales tax added to their order.


The Concorde Collection Jewelry is shipped via First Class US Mail.



At this time we only ship to addresses in the United States.


While you are browsing the Concorde Collection, you may freely add or remove items from your shopping cart.  No order is processed until after you have reviewed your order on the "Check Out" page, and you choose to submit the order.  Once you submit the order you will see the "Order Confirmation" page, indicating your order has been placed.

If you think you have submitted something incorrectly or are not sure if it went through, please email technical support using our EMAIL INQUIRY FORM

You may log in and register with the Concorde Collection, even if you decide not to make a purchase.  You will be asked to choose a password so you can sign in at a future date and continue shopping without having to re-enter your personal information.  All information is kept secure and confidential. If you wish to be removed from our customer list send an email using our EMAIL INQUIRY FORM


Please select a ring size when adding a ring to your shopping cart.  Ring orders cannot be processed without a ring size specified. Concorde Collection rings are available in Women's sizes 5-10.and men's sizes 8-14 (Half sizes not available).

If you forget to select a size when you select an item, you will see the words "Please Select a Size" in your shopping cart instead of a ring size number.  If this happens, check the "Remove" box next to the item in your Shopping Cart, return to the item page (if you forgot where you found the item you can use the search page) and add it to your cart again with your ring size selected.

PRINTABLE RING SIZE CHART

Be sure to print the PDF file actual size (page scaling should be "none").

If you already submitted your order without a ring size selected, just send an email with the desired ring size using our EMAIL INQUIRY FORM


Please Click on the link below to browse a copy of our latest digital Concorde Collection Catalog:

CONCORDE COLLECTION CATALOG

If you have placed an order with the Concorde Collection you should receive a copy of our seasonal catalogs. Our website has our current product line, with a Limited Availability section with amazing discounts and a ring size filter so you can quickly see rings in your size.


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