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 Help, Customer Service, and FAQ's
Click on one of the topics below for more information:
CUSTOMER SERVICE
ORDER STATUS
GUARANTEE & RETURN POLICY
PAYMENT OPTIONS
PRIVACY & SECURITY
CONCORDE COLLECTION CATALOG
ABOUT THE JEWELRY
SHIPPING TIME
SHIPPING OUTSIDE THE UNITED STATES
SHIPPING, HANDLING & SALES TAX
SHIPPING METHOD
USING THE WEBSITE
RING SIZE
CONTACTING THE CONCORDE COLLECTION

CUSTOMER SERVICE

FOR ALL ORDER STATUS & SHIPPING QUESTIONS:

You can find information about the status of your order submitted online, by phone, or by mail by using our ORDER STATUS LOOKUP.

You may also use our EMAIL INQUIRY FORM to contact customer service.

The toll free number for The Concorde Collection is: 1-800-276-8429


Our customer service staff is available 24 hours a day, 7 days a week to answer specific questions you may have about our jewelry, billing and payment options, and shipping. 

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ORDER STATUS

To check the status of your Concorde Collection order please click on the link below.

ORDER STATUS LOOKUP

Please note: If you have recently submitted your order online, it may take 48 to 72 hours to appear. You will need your order# and your billing zip code to use this form.

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GUARANTEE & RETURN POLICY

If you are not satisfied for any reason, The Concorde Collection has a sixty-day guarantee during which time you may return or exchange your jewelry.

You can return your jewelry in its original and unworn condition within 60 days for a refund or exchange. (Shipping and handling fees are not refunded).

For an exchange, indicate on the invoice what you wish to exchange the jewelry for. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement jewelry. Be sure to include the jewelry item name, number, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.

Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!

Place all the original packaging in the return box, including your jewelry, box or pouch,  and a copy of the invoice.

We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.

Mailing Address for returns:

The Concorde Collection
P.O. Box 8017
Aston, PA 19014

Please call us at 800-276-8429 or use our EMAIL INQUIRY FORM to contact us with any questions.

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PAYMENT OPTIONS
The Concorde Collection currently accepts credit card payment by VISA and MasterCard. If you prefer to pay by check or money order or would rather not order online, please download our PRINTABLE ORDER FORM which you can mail in with your payment.
To assist in completing the form it is helpful to add the items you wish to purchase to your Shopping Cart. The cart will display the item information needed to fill out the form.
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PRIVACY & SECURITY
www.ConcordeCollection.com is a Geotrust secured site. All information sent to this site during the SSL session is encrypted, protecting against disclosure to third parties.
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CatalogCONCORDE COLLECTION CATALOG

Please Click on the link below to download a copy of the latest Concorde Collection Catalog:

DOWNLOAD CONCORDE COLLECTION CATALOG

Customers who have ordered from the Concorde Collection are added to our mailing list and receive mailings of selected items on a seasonal basis usually in the early Fall and Spring. All of our available items can be viewed on the website.

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ABOUT THE JEWELRY
We will be adding physical dimension information for all the items in the collection to our website in the near future.  In the meantime, if you need this information, please call customer service.
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SHIPPING TIME
The normal shipping time for our Concorde Collection Jewelry is one to two weeks.  However, on occasion we do experience shortages of some items, especially rings in certain sizes.  Our handcrafted pieces can only be produced in limited quantities.  Although we try to anticipate demand, if an item becomes backordered, delivery could take up to 6 or 8 weeks. 

If you must have your order shipped by a certain date, it is recommended that you telephone our customer service staff. They will have the most current information on availability of specific items. It is not our policy to send a notification if an item becomes backordered.
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SHIPPING OUTSIDE THE UNITED STATES
We are sorry but at this time we only ship to addresses in the United States.
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SHIPPING, HANDLING AND SALES TAX
Shipping and handling is $5.95 per item up to four items.  For orders with five or more items, the maximum shipping & handling charge is $23.80.

Items
1
2
3
4 or more
Shipping
$ 5.95
$ 11.90
$17.85
$23.80

Pennsylvania residents will have 6% sales tax added to their order.
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SHIPPING METHOD
The Concorde Collection Jewelry is shipped via First Class US Mail.
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USING THE WEBSITE
While you are browsing the Concorde Collection, you may freely add or remove items from your shopping cart.  No order is processed until after you have reviewed your order on the "Check Out" page, and you choose to submit the order.  Once you submit the order you will see the "Order Confirmation" page, indicating your order has been placed.

If you think you have submitted something incorrectly or are not sure if it went through, please email technical support using our EMAIL INQUIRY FORM

You may log in and register with the Concorde Collection, even if you decide not to make a purchase.  You will be asked to choose a password so you can sign in at a future date and continue shopping without having to re-enter your personal information.  All information is kept secure and confidential. If you wish to be removed from our customer list send an email using our EMAIL INQUIRY FORM
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RING SIZE
Please select a ring size when adding a ring to your shopping cart.  Ring orders cannot be processed without a ring size specified. Concorde Collection rings are available in Women's sizes 5-10.and men's sizes 8-14 (Half sizes not available).

If you forget to select a size when you select an item, you will see the words "Please Select a Size" in your shopping cart instead of a ring size number.  If this happens, check the "Remove" box next to the item in your Shopping Cart, return to the item page (if you forgot where you found the item you can use the search page) and add it to your cart again with your ring size selected.

PRINTABLE RING SIZE CHART

Be sure to print the PDF file actual size (page scaling should be "none").

If you already submitted your order without a ring size selected, just send an email with the desired ring size using our EMAIL INQUIRY FORM
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CONTACTING THE CONCORDE COLLECTION

For ALL questions about the status of an existing order submitted by mail or online please use our ORDER STATUS LOOKUP.
You will need your order# and your billing zip code to use this form.

Concorde Collection Customer Service:

1-800-276-8429 (Toll Free) 


The mailing address is:

THE CONCORDE COLLECTION
P.O. Box 8017
Aston, PA 19014

For all questions pertaining to use of the Concorde Collection Website or if you believe you have submitted an order on the website that has errors in it or is a duplicate, please use our EMAIL INQUIRY FORM to ensure that your email is not mistakenly blocked as spam.

The page titled "Order Confirmation" is displayed after you have submitted your order. You may wish to print this page for your records. You will also receive a confirmation email. It is helpful to have this information available when contacting customer service.

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SATISFACTION IS GUARANTEED FOR 60 DAYS
Copyright © 1999-2014 Concorde Collection.
All rights reserved.